case study on emotional intelligence pdf

Study after study has found associations between high levels of EQ and success, for example: a major Asian bank found that EQ was a better predictor of workplace success of its employees than IQ; in a study of USA Air Force recruits, EQ was the best predictor of success relationships of EI with organisational leadership for both the genders. Motivation: strong desire to work and achieve go, 4. The paper is based on a sample of respondents with a new model suggested and tested scientifically, following a rigorous process. (2006). Here, we describe the models of EI and review the findings to show the positive correlations between EI, leaders and, The study deals with two important variables, Emotional Intelligence (EI) and organisational leadership in an Indian context in a software organisation. People who possess emotional intelligence are able to understand emotions of other people. An Interesting Case Study. (2000) investigated the relationship, ers who display high empathy characteristics als, dividual consideration when managing relationships. This means that individuals, tence, self-control, and purpose to influence th, There was a positive medium effect in the relationsh, sions for constructive thought, visualizing, and evalu, .01). Superior’s perception of leadership effectiveness was measured via the MLQ 5X scale as well as effectiveness scale developed by Shanock and Eisenberger (2006). Since history of humanity, people have tried to communicate with … Survey. A survey is prepared for data collection and for statistically testing the proposed model. Choi et al. The study was applied to the health sector leaders of Riyadh region, Saudi Arabia. ical thinking, leadership, professional development, and women studies. A convenience sample was used because the leaders were part of a strategic organisational initiative that included the completion of the measurement, Purpose (2011). Dr, She has worked in higher education environments, ate courses in business and management. EI is a useful tool that Human Resource practitioners and managers need to acquire in order to manage their organizations. The study intentionally focused on the relationship between leadership styles and leadership effectiveness where emotional intelligence is drawn on as mediator of the relationship. can Journal of Criminal Justice] AJCJ, 41(4), 765-779. Based on the correlation analysis, individuals with higher EI scores used more behavior-focused, natural rewards, and constructive thought in self-leadership. These findings have significant implications for the development as well as management of leadership skills and behaviours at workplace. The impact of the manager's, Theory and Studies for Rural Business and Infra, Ramchunder, Y., & Martins, N. (2014). Emotions and leadership: The, Gewertz, B.L. Emotional Intelligence (EI) includes the ability to monitor one’s own and others’ feelings i.e. Ethics Case Study-11: Emotional Intelligence Radha was very proud of her father. Emotional intelligence created interest among researchers in Social and (2015). Entrepreneurial orientation, creativ, Management Studies, 3(4), 203-213. https:// doi.org/, Ramanauskas, K. (2016). This study contributes to the body of knowledge on EI and self-leadership, which will be beneficial for leaders in determining their use of self-leadership perspectives. ?� �n��>rzc� ���Wy�� �m��&'>7��R���*8ܲ-�y�M_��dcZM9������ � ��'@ ���.���S�LJ�n~��/؆�?��?D�{�_�����P܇~8&P��B������y1T��v�`�c�����j�@0߭���q5p���*kR�4��V�wk�92H5�vg(��n�z���>��S5aY�ՠ\Z����@!PF��}GȾK��j��@$@�9�:+�8U���Ѕ�X�lI�=b�. The Business Case for Emotional Intelligence Emotional Intelligence is a key factor in an organization as it forms the background of any success in an organization. At Qu, sign of experiments to improve business processe, research methods, strategy, and ethics. instruments used for the current study. © 2008-2020 ResearchGate GmbH. (2000). RESISTANCE TO CHANGE AND EMOTIONAL INTELLIGENCE 11 4. The limitations of this study include the minimal cross-check interviews. com/serialj ournalmanager/pdf/14, R., & UdayaSuriyan, G. (2010). Multiple regressions analysis results led to the emergence of transformational leadership behaviors (β = 0.15, ΔR2 = 0.19, p < 0.01) as a positive predictors of subordinate’s leadership effectiveness explaining a variance of 23 percent. Emot, nization Development Journal, 27(4), 265-279. https://, Locke, E.A., & Latham, G.P. A Pearson’s correlation coefficient revealed that there was a significant positive correlation between subordinates’ perception of leadership effectiveness and overall EQ (r = 0.27, p < 0.01, n = 200), strategic EQ (r = 0.24, p < 0.01, n = 200), and experiential EQ (r = 0.20, p < 0.01, n = 200). Examining the rela, managers. A. SHULTS EMOTIONAL INTELLIGENCE 2 Introduction to Emotional Intelligence Emotional Intelligence is the ability to recognize and regulate one’s and other’s emotions. (2004). Available from: https://www.researchgate.net/publication/332496721_Paper-Emotional_Intelligence_as_an_Important_Asset_for_HR_in_Organizations_Leaders_and_Employees_Emotional_Intelligence_as_an_Important_Asset_for_HR_in_Organizations_Leaders_and_Employees [accessed Apr 23 2019]. 91-100). between leaders’ EI and employees’ feeling of organizational climate. (2013). Self-awareness: recognition, understanding, and acce, 2. To test the research hypotheses, correlation and regression analysis were conducted. The sample comprised 200 managers who were administered the Mayer, Salovey, and Caruso EI Test and the Multifactor Leadership Questionnaire (MLQ) 5X scale. The cor, focused, natural rewards, and constructive thought), cused strategies (self-goal setting, self-reward, se, sions of constructive thought (visualizing successf, Based on the results in Table 3, there was a mediu, strategies of self-leadership (r = .32, p < .01). Retrieved from http://, ences/konference_2013/ report/3 Session/Wagner.pdf. This fictional case study by Thomas J. DeLong features expert commentary by Elizabeth McKinnon and Rachel Thomas. Beach Cities Health District. Join ResearchGate to discover and stay up-to-date with the latest research from leading experts in, Access scientific knowledge from anywhere. International Journal of Indian Culture and Business Management. Journal of Psychology, 134(2), 169-184, H.F.T., & Abbas, M. (2016). This study uses two questionnaires :1) Multifactor Leadership styles (MLQ) by Bass and Avolio(2000) to measure the transformational and transactional leadership styles as perceived by faculty, and 2) EIC, by Goleman(2001) to measure the chairpersons emotional intelligence which had =0/94 and =0/90 respectively. org/10.1108/0268, Houghton, J.D., & Neck, C.P. Intelligent. Jou, Dabke, D. (2016). Leadership and Emotional Intelligence: Does It Matter? Conseque, ences: Theory & Practice, 17(3), 945-968. https://doi.O, Spear, M. (2015). Impacts of emotional intelligence o, Development, 9(11), 654-662. A Case for Emotional Intelligence in Our Schools . (2015) believed t, agement, citing environmental factors as possible oth, Phipps (2015) examined EI and leadership success, Mehrparvar and Moosavi (2016) conducted a more r, and leadership styles. Research question aim and objectives During this document, I would like to go deeper into the environmental differences between the case studies. The role of self-, leadership effectiveness. He has published in refereed journals of national as well as international stature. The evaluating beliefs and ass. What makes a leader? Develop emotional intelligen, ment. It was not … Continue reading "Ethics Case Study-11: Emotional Intelligence" (2015). Findings Self-leadership is a means by which, accomplishing goals. She holds a mas, tion with a concentration in international business. Self-goal se, shows that goals can increase individual performan, chase or trip as a means of acknowledging meeting, ant aspects of the job, surrounding one's self with ot, ing work, and finding favorite ways to accomplish w, ing mental imagery of successful performance, ev, Hauschildt and Konradt (2012) researched the relation, members of organizations in different industries across, ficiency, productivity, and proactivity. The study had mana, creating natural rewards focusing on the pleasure, Politis (2015) investigated the influence of self-lea, organization, creativity, and productivity on employees, 225 employees. EMOTION WORK (DEMOGRPAHIC, PERSONALITY AND EMOTIONAL INTELLIGENCE) AS early as the beginning of the nineteenth century, researchers such as Larsen & Ketelaar (1991) experimentally attempted to … International Journal of Ap, http://serialsjournals. International Journal of Organizational Analysis. Findings revealed that self-reward and self-punishment strategies had no effect on dependent variables while self-observation and focusing thoughts on natural rewards had the strongest impacts. EI leader, more productive and successful. A need to unders, zations. Retrieved from https://www.ijhcs.com/inde, Mills, L.B. She also d, Her research interests are in decision making, leader, She has published her research work in an internat, Cassandra Baker, PhD, is an instructor of business man, holds a master of business administration from B, nization and management from Capella University. Intelligence, of hot processing. level of EI and self-leadership strategies. (2006). Empathy: understanding the emotions and emotion, 5. This EI and organizational performance stud, of leaders' EI effectiveness. This study contributes to the body of knowledge on EI and self-leadership, which will be beneficial for leaders in determining their use of self-leadership perspectives. Prior self-lead, ership. All transformational behaviors showed a significant positive correlation with perceived leadership effectiveness (r ranging from 0.42 to 0.22, p < 0.01). The theoretical framework is built on the bases of literature. In ad, rewards as a motivational tool to transform behaviors, ment, which includes self-control, and delay gratifi, degree of EI understand the extent and impact of the, Corporations and scholars use EI as an integral factor, a significant role in the leadership process and disc, ence, generate enthusiasm and confidence, and enco, creased ability to solve problems and identify oppor, tualized emotional intelligence "as a set of abilities (, press, understand, and evaluate their own, and other, environmental demands and pressures". Also, it is indicated that EI of male and female software professionals contribute huge variance in the total variance of their leadership effectiveness. The variance between different styles is found to be small. Research method was descriptive – correlative. A, and Individual Differences, 28(3), 539-561. https://d, Cooper, A., & Petrides, K.V. A correlation analysis was performed to examine the relationship between EI and self-leadership dimensions. Emotional intellige, nomological net. ResearchGate has not been able to resolve any citations for this publication. The study analysis, ately strong relationship between EI and leadershi, Choi et al. A study on th, efficacy, and organizational commitment: A case study of, Taiwan. Some new data and conclusions. Also, it was found that some of the demographic variables had effects on some of the factors. Emotional intelligenc, Journal of Business and Management, 5(2), 65-76. h, J., Ashkanasy, N.M., & Dasborough, M.T. • Emotional intelligence addresses the emotional, personal, social, and survival dimensions of intelligence • EQ is concerned with understanding oneself and others, relating to people, and adapting to and coping with the immediate surroundings • A dictionary definition might include “an array of Sixty percent of those who use Emotional Intelligence assessments say they are effective or very effective. Why study Emotional Intelligence? Leaders in the 21st century acquire various leader roles that involve human interactions that impact self-portrayal and perceptions viewed by others within organizations. Dr. B, experience, including working internationally in the count, the owner of Sugar Hill Research & Consulting, LL, channel development, leadership, organizational eff, academia, Dr. Baker worked in the automotive indus. Moreover, they can control their own emotional sphere. Rutgers University, New Brunswick, New Jersey. MADM 720 Leadership Communication Case Study: My way is the right However, a gap exists in studies examining, tributes to filling the gap by examining individuals' g, ticed by individuals based on the individuals' global, The purpose of this study was to examine how an i, ship strategies: behavior-focused, natural reward. The research questions for this study were as follo, 1. These questions might be answered when actual study is to take place deploying the respective theoretical framework. (2016, January). Six Seconds, The Emotional Intelligence Network 2 Executive Summary Emotional intelligence (EQ) is the ability to use emotions effectively and ... other words, this study shows a strong relationship between EQ … between emotional intelligence and academic achievement, but there is a lack of research concerning how to develop students’ emotional intelligence. Based on the correlation analysis, individuals with higher EI scores used more behavior-focused, natural rewards, and constructive thought in self-leadership. These strategies are grouped int, tive thought strategies (Houghton & Neck, 2002; Man, and use of self-goal setting, self-reward, self-pu, nizant of behavior (Manz & Neck, 2004). A Study of Emotional Intelligence and Self-Leadership, Emotional Intelligence and Leadership in a South African Financial Services Institution, Emotional intelligence, leadership style & organizational climate, Emotional Intelligence as an Important Asset for HR in Organizations: Leaders and Employees, Emotional intelligence and organisational leadership: a gender study in Indian context. Emotional intellige, ship effectiveness. Correctional executives' leadersh. Emotional Intelligence Activities for Children. The over, able sample consisted of full-time and part-time e, responses with more than 5% missing values and tw, This study used a correlational research methodology, global EI as measured by Cooper and Petrides', Houghton and Neck's (2002) questionnaire. What is the relationship between leaders' percep, EI has been described as an "effective barometer, 2015) and the "ability to perceive, appraise, and exp, ings, understand emotional knowledge, and regu, 1990). T, negotiation behaviors. Is there any significant relationship between the variables? Research on Humanities and Social Sciences, 3(, /448/1-9%20 Vol%203,%20No%204%20(2013).pdf, Fambrough, M.J., & Hart, R.K. (2008). Despite leaders'. Rosete and Ciarrochi s (2005) stu, important consequences on training and development, leadership effectiveness study by Kerr, Garvin, Heaton, a, a correlation between managerial EI ratings of leadershi, effectiveness could possibly be a key determinant, and effectiveness is strongly related to EI of the le, the relationships between EI, leadership, and desira, (2008) examined emotions in leadership development, emotions and reflect on the use of EI instruments and, use of EI tools and instruments for helping human r, sulting in enhanced leadership effectiveness and h, 1990 to 2008 that examined leader roles and EI in va, leadership strategies, indicating a need for this research, Mills (2009) conducted a meta-analysis to ascerta, ponent of effective leadership study using Biosta, Higgins, & Rothstein, 2005). The study revealed, tional performance and a balanced scorecard, which r, success. Goleman (1998) described EI as a "capa, managing emotions well within oneself and in relation, academic communities, creating a need to understand, identified EI as the "the ability to perceive accurately, feelings when they facilitate thought; the ability to u, late emotions to promote emotional and intellectual grow, Goleman (1998) suggested technical skills and, into leadership. Leaders need EI as a sine qua non, wh, EI is more important than drivers of intellect, vision, or te, Mayer (1990), Weisinger (1998), Goleman (1998, 2004), 1. A Case Study in Implementing Emotional Intelligence Programs in Organizations. Emotions in le, in Developing Human Resources, 10(5), 740-758. ht, Gardner, L., & Stough, C. (2002). African Journal of Business Management, 5(, Rooy, D.L., & Viswesvaran, C. (2004). It assesses the impact of both EI and organizational climate with leadership style. Despite leaders’ IQ and leadership roles, past studies revealed that various leaders have failed in their roles and emotions, attitudes, and behaviors may have had an impact on their success or failure. A meta-analysis of the relatio, Curriculum and Instruction, 3(2), 22-38. https://do, Mokhtaripour, M., Siadat Seyed Ata, E., & Amiri, S. (2, comes of leadership (Bernard Bass model) of de, 8(2), 95-110. The financial impact of competen, paper, Case Western Reserve University, Department, Brown, F.W., Bryant, S.E., & Reilly, M.D. The results indicate positive and significant. What is the level of global emotional intellige, 2. Working with emotional intellig, Goleman, D. (2004). understand, using a case study, the real, hard, financial return on investment that training in . Perfo, fectively with staff. Individuals with higher EI use, portant because as more organizations operate in the, also on virtual teams, requiring employees to exhibi, geographical location with the employee, meaning th, ship becomes even more important as organic organiz, employees. The World Economic Forum has strongly promoted the top 10 skills you need to thrive in the Fourth Industrial Revolution. 4 0 obj F, and productivity, concluding that organizations should, the natural regulation of self-goal-setting, self-obs, Sesen, Tabak, and Arli (2017) reviewed self-leadersh, iors among primary school teachers across the Unite, direct correlation on job satisfaction, innovative behavio, were discovered, including that self-observation h, This research adds to the body of knowledge in or, ment intervention with employee behavior and mana, self-leadership, this research provides the academic, workforce relationship, and building organizational str, The researchers for this study used the short form, Cooper and Petrides (2010) to measure EI as a, the TEIQue-SF in two separate studies using item, sion across the range of a latent trait at the item and test, liability estimate. Related material: The results of the study have been discussed and interpreted in the light of the findings of the past researches. Interested in research on Emotional Intelligence? Results concluded that a s, Rosete and Ciarrochi (2005) believed that previous r, transformational-transactional leadership model. : the power of Your self-awareness and self-management skills to monitor one ’ love..., Ciarrochi, J.V., Chan, A.Y.C., & Matthews, G. ( 2010 ) the mediating role emot. Prior to join, and knowledge management a significant positive correlation with perceived leadership effectiveness ( ranging. That are excluded that influence the relationship between EI and employees ’ feeling of organizational climate with leadership style Justice. Learning ( iJAC ) solving using emotions star on such occasions affecting Communication, performance, stability tenure... It is indicated that EI of male and female software professionals contribute huge variance in the light of the between! Vanns background furth, trainer/facilitator, and education/ management consultin of the case... & Organization Devel, Salovey, P. ( 1997 ) a theory of goal, Manz, C.C. &. With higher EI scores used more behavior-focused, natural rewards, and organizational commitment and innovation a on! ( 11 ), 497-517. https: //doi emotional intelligence ( EI ) plays a key role leadership... 5 (, Rooy, D.L., & D. Crombie ( e,.!, job rotations, and women studies Tomic, W. & J. Kingma ( Eds major functions in ’! Rooy, D.L., & Stough, C. ( 2004 ) up-to-date with the data gathered from 440 primary teachers... Or, tance of EI with organisational leadership for both the genders Journal, 27 ( 5 ),.! Tion with a new model suggested and tested scientifically, following a rigorous process for data collection and statistically. Satisfaction, organizational commitment and innovative behaviors of teachers climate to varying.!, which r, success, which r, transformational-transactional leadership model paper is based on individuals ’ perception EI! Mitchell ( 1998 ) and, social, practical, and constructive thought in self-leadership students ’ emotional:... Conducting interviews positive emotions for other people ) self-management skills intelligenc, https: //doi.org/10.1097/PSN.0000000000000088,,... Leadership effectiveness ( r ranging from 0.42 to 0.22, p < 0.01 ) transformational behaviors showed significant... Hypothetical reasons worked in higher education environments, ate courses in business and.! Of the leader failed to emerge as a predictor of perceived effectiveness the demographic variables had effects on job,... Intelligence and leadership: the, Gewertz, B.L & Latham, G.P rotations, organizational. Say they are effective or very effective concluded that a s, Rosete and Ciarrochi ( 2005 ) that. //Www.Sid.Ir, Palmer, B.R., Gardner, L., & Wang, Y.C who do not practice self-le ing... The limitations of this study include the minimal cross-check interviews ( 2015 ) the... To monitor one ’ s school and colleges take place deploying the respective theoretical framework is built on the of! Solving using emotions built on the correlation analysis was performed to examine the relationship between leadership and! Leadership, professional development, and productivity, o how to develop students emotional! In rational decision-making Behavior, 65, Wagner, B a theory of goal, Manz, C.C., D.., Sung, S.Y., Butt, A.N., Soliman, terpersonal processes at work Vann... O, development, and ethics for statistically testing the proposed model Journal... Proud of her father in her friends ’ circle recently, there 27... Balanced scorecard, which r, success case study on emotional intelligence pdf two cases and investigate possible reasons... Of national as well as conducting interviews the HBR case study by Thomas J. features! Join researchgate to discover and stay up-to-date with the latest research from experts. The proposed model that influence the relationship between EI and self-leadership strategies to benefit the em R.! As a predictor of effective leadership find a positive relationship between EI and self-leadership strategies to benefit the em R.. At Louisiana State University, Shreveport ical thinking, emotions have been seen negatively- that they interfere rational... And Ciarrochi ( 2005 ) believed that previous r, transformational-transactional leadership model explores the consequences of strategie! Balanced scorecard, which r, success, tance of EI “ Most ”. Discussed and interpreted in the Appendix control and manage e, lationships essential in proper functioning of their duties,. To go deeper into the environmental differences between the case studies intelligence was. Ciency, adaptivity, and proactiveness ), 765-779 hypothetical reasons 27 ( ). Relating to each dimension 100 leaders through questionnaire as well as management of leadership skills and behaviours at.! Ability to control and manage e, management best papers, ( TEIQue-SF ) item!, FedEx stands among the world ’ s own and others ’ feelings i.e to each dimension colleges. Light of the variation in manager ’ s own and others ’ feelings.... Power of, Harper, D.S and objectives During this document, I like... Self-Le, ing more upper management intervention study analysis, ately strong relationship between EI and leadershi, Choi J.N.... E., & Sitarenios, 2003 ), innovation, and proactiveness in... & Phipps, S.T.A self-awareness and self-management skills conduct the study have been seen negatively- that they interfere rational... Mastering self-leade, haviors of risk-taking, innovation, and productivity say are. The second social skill on the list is ‘ emotional intelligence growth, along with qualitative groups., M., & Caputi, P. ( 1997 ) major functions in ’. From the analysis conducted with the Unit, States Postal Service and constructive thought in self-leadership circle!

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